Last Updated: November 29, 2024
1. Introduction
Welcome to TukTuk Baghdad ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Important: By using TukTuk, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when registering for our services, including:
- Contact Information: Phone number (required for account creation and verification)
- Profile Information: Name, profile picture (optional)
- Payment Information: Payment method details, transaction history
- Identity Verification: For drivers - license information, vehicle registration, personal identification documents
2.2 Location Information
We collect precise location data when you use our app to:
- Connect you with nearby drivers
- Track your ride in real-time
- Provide accurate fare calculations
- Ensure safety and respond to emergencies
2.3 Device Information
We automatically collect certain device information, including:
- Device type and model
- Operating system version
- Unique device identifiers
- Mobile network information
- IP address
2.4 Usage Information
We collect information about how you interact with our app:
- Ride history and preferences
- Saved places
- Ratings and reviews
- App features used
- Time and date of access
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To facilitate ride bookings, connect riders with drivers, and process payments
- Safety & Security: To verify identities, prevent fraud, and ensure the safety of all users
- Communication: To send ride updates, receipts, promotions, and important service notifications
- Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Support: To provide customer support and resolve disputes
4. Information Sharing
We may share your information in the following circumstances:
4.1 With Drivers/Riders
To facilitate rides, we share relevant information between riders and drivers, such as name, location, and phone number.
4.2 With Service Providers
We may share information with third-party vendors who assist us in providing our services, including payment processors and cloud storage providers.
4.3 For Legal Purposes
We may disclose information when required by law, court order, or to protect our legal rights, safety, or property.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
- Secure data storage facilities
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Ride history and transaction records are retained for a minimum of 5 years for legal and regulatory compliance.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on our app
- Sending a notification through the app
- Updating the "Last Updated" date
Your continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: